Account and security
Sign in, recover your password and fix access problems
Use email, Google or company SSO safely and recover access without sharing credentials.
6 minute read All usersUpdated 15 August 2026
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Quick answer
Use the sign-in method already connected to your account. Password recovery must be completed through a fresh secure email link; nobody at ContractingClaims can view or send your password.
Use the right sign-in method
- Email and password: enter the verified account email and your current password.
- Google: choose the Google account that uses the same authorised work email.
- Company SSO: enter the company domain configured by your workspace administrator.
Reset a forgotten password
- Open Forgot password from the login page and enter the account email.
- Use the newest recovery email. Requesting another link can invalidate an older one.
- Open the link in the same normal browser session where possible, then enter a new password.
- After the confirmation succeeds, return to login and use the new password.
If a secure link fails
- Request a new link and use only the most recent message.
- Check that the link opens on contractingclaims.com and has not been altered by an email security scanner.
- Try a normal browser window rather than an embedded email preview.
- If the newest link still fails, contact support with the time requested and the visible error. Do not send the link itself.
Protect the account after recovery
Review connected accounts, enable two-factor authentication and sign out other sessions from Account and security. Report an unfamiliar login immediately.
Still need help?
Continue with the assistant or support team
The in-app assistant can explain the page you are using. For an account-specific problem, send support the expected result, reproduction steps and any safe request or job ID.