ContractingClaims help centre
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Find practical, current guidance for your account, evidence, documents, workspace, billing and integrations.
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15 guides
Getting started
Create your first useful output
Move from a new workspace to a source-backed draft without losing the project record.
Account and security
Sign in, recover your password and fix access problems
Use email, Google or company SSO safely and recover access without sharing credentials.
Team and workspace
Set up company details and branding
Keep shared company information accurate without mixing it with personal account settings.
Projects and evidence
Organise projects and claim events
Separate the permanent project record from individual delay or claim events.
Projects and evidence
Upload, process and select sources
Add project records securely and understand every source status before using them.
AI and documents
Use source-grounded analysis safely
Build a case file, find gaps and test a position without hiding unsupported assertions.
AI and documents
Edit, review and export documents
Turn a saved output into a controlled, readable and professionally reviewed document.
AI and documents
Track, retry and recover document generation
Understand queue positions, background processing and safe recovery when a job fails.
Team and workspace
Invite members and assign roles safely
Give each person enough access for their work without exposing billing or approval controls unnecessarily.
Billing
Understand plans, billing and AI credits
Compare seven-month-minimum monthly plans with unlimited annual subscriptions and recover payment problems.
Account and security
Protect accounts, sessions and private workspace data
Use 2FA, careful role management and safe support practices to reduce account risk.
Team and workspace
Understand notifications and transactional emails
Know where important account, workspace, billing and document updates appear.
Account and security
Export, retain and protect workspace data
Understand private storage, authorised exports and why destructive account actions require care.
Developer API
Create and monitor a secure API integration
Use Enterprise API keys from trusted server-side systems and investigate requests safely.
Troubleshooting
Resolve common problems and contact support effectively
Use a safe recovery path for source, generation, sign-in and billing failures.
Still need a person?
Send a support request with useful context
Include what you expected, what happened, the shortest reproduction steps and any safe request or job ID. Never include passwords, recovery links, API keys or card details.