Troubleshooting
Common problems
Resolve source, sign-in, billing and output issues.
1
If a source fails, read its status message and retry processing or add it as pasted text.
2
If an invitation expires, ask an owner or admin to resend it.
3
If 2FA fails, check device time and use the enrolled authenticator.
4
If billing remains inactive after checkout, wait briefly for Stripe confirmation then contact support.
5
When reporting a problem, include the expected result and useful reproduction steps without secrets.
Still need help?
Open the contextual assistant or send a support request from inside your workspace.
Contact support