Team and workspace
Understand notifications and transactional emails
Know where important account, workspace, billing and document updates appear.
4 minute read All usersUpdated 15 August 2026
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Quick answer
In-app notifications link to the relevant project, document or billing action. Essential account, security and billing emails can still be sent even when optional preferences are reduced.
Important events
- Account confirmation, recovery, email changes and security alerts.
- Workspace invitations, member changes and important permission updates.
- Payment results, subscription changes and billing recovery.
- Document generation completion or failure and relevant workflow activity.
- Deadline and claim-register activity where notifications are enabled.
If an email is missing
- Confirm the account email and check spam, quarantine and company mail filtering.
- Use the newest confirmation, invitation or recovery message.
- Open the in-app Notifications page because the action may already be available there.
- Contact support with the message type and approximate time. Do not forward recovery links or authentication codes.
Notification preferences
Personal preferences can reduce optional product communication. Service, security, account and billing messages may still be sent when required to operate and protect the account.
Still need help?
Continue with the assistant or support team
The in-app assistant can explain the page you are using. For an account-specific problem, send support the expected result, reproduction steps and any safe request or job ID.